Institute for Mediation, Dispute Resolution and Arbitration

How to separate from a business partner by agreement in Israel

A customer still needs an answer and a supplier still expects payment. Decide who keeps the business running while you work out how to separate.

Shop keys beside a business handover record
In this guide

Start with the job that is still on the bench

The cabinet doors are ready to fit when the client sends a photograph of the pharmacy wall. The electrician has moved a socket. Someone needs to decide whether the fitter should take the doors out tomorrow, whether the new position calls for a change to the cabinet, and who will tell the client what it might cost. Yesterday, either owner could have picked up the phone. This morning, the two of you have agreed that you no longer want to run the workshop together. The fitter still needs an answer before he loads the van.

Imagine a small joinery workshop in Haifa owned by Sivan and Ron. They are independent business partners. Sivan measures rooms, draws up designs and deals with most clients in Hebrew. Ron orders materials, runs production and handles correspondence with several English-speaking architects. Both can price a job, but each knows things the other has never needed to learn. Sivan wants to continue with a smaller team. Ron wants to take a design position elsewhere and keep some time for independent work. They agree about leaving the partnership well before they agree about what leaving will involve.

Their first useful agreement covers the next few working days. Sivan will speak to the pharmacy owner and find out whether the socket position is final. Ron will check the drawing against the doors on the bench. The fitter will wait for Sivan's call before setting off. Neither owner will promise a discount, order replacement doors or accept another counter order until they have discussed the effect on cash and production time. They write those decisions beside the job number where the fitter normally looks for instructions. The client hears from someone who knows the room, and the workshop avoids an unnecessary journey.

If you are in Ron's position, it can be a relief to say that your last day will be Friday. Try putting that date against an ordinary Friday afternoon. Who can answer a delivery driver calling from the industrial estate? Whose number does the card terminal use for a security message? Who remembers that the client in the photograph will be abroad for the next fortnight? You may find that some duties can end today, some need a handover and a few can only end when somebody outside the workshop does something. Making those distinctions early gives you a way to talk about the separation while continuing to earn the money that will help pay for it.

Decide what each of you means by leaving

Sivan pictures unlocking the same workshop on Sunday, paying Ron for his interest over time and keeping the business name. Ron pictures handing over his keys, receiving enough money to make the move possible and being free to design furniture for people who know him personally. Both describe this as Sivan buying him out. They discover the difference when Ron mentions an architect who has asked him about a library commission. Sivan included future work from that architect in her estimate of what the workshop is worth. Ron expected the architect to choose whom to hire once they knew he was leaving.

Try writing a short account of an ordinary working week three months after the separation. Each owner writes their own version before reading the other's. Sivan's account might have her employee answering the old telephone number, using photographs of past work in a quotation and inviting the architect to visit the workshop. Ron's might have him showing the same photographs in his portfolio and working at the kitchen table under his own name. Reading those accounts aloud exposes questions that a price discussion can conceal. Can both use a photograph? What permission did the client give? What will Ron say if somebody calls his personal number to book a repair under the workshop's name?

It helps to distinguish what you need from what you would prefer. Ron needs a reliable date after which he can be at his new workplace throughout the day. He would prefer to have access to the workshop for occasional prototypes. Sivan needs to know who can enter while an employee is operating machinery. She would gladly let Ron collect samples by appointment. They can discuss a limited arrangement for the samples without leaving him a key or giving him an open invitation to use equipment whose maintenance she will be paying for.

Put the points you genuinely share into a short description that either owner could explain to somebody else. Include who expects to carry on trading, the work the departing owner expects to do, the proposed handover period and anything significant that still depends on a third party. Leave the price blank if it is unsettled. If the parties disagree about the use of the name, record both positions in ordinary words. That description gives the next meeting a manageable purpose. The two of you can decide whether the proposed future is workable before spending an evening bargaining over the price of a business you understand differently.

Reconstruct what the business has promised

Ron's order book shows a completed wardrobe. Sivan's phone tells a different story. The client had accepted the installation on the understanding that someone would come back with a shorter hanging rail so her father could reach it. There is no new sale to make and very little material to buy. There is still a journey, a call to arrange access and an awkward conversation if the client has to explain the promise again. An inventory of machinery and unpaid invoices would miss the wardrobe altogether. That is why the owners walk through their last few months of work in the order a client would have experienced it.

Build a handover register with one entry for each live commitment. Start with a client name, an identifiable job or order, what has already happened, what somebody expects to happen next and the name of the person who will check it. Add the place where the next person can see the supporting material. A note saying “agreed on the phone” is a starting point. A note saying who spoke, what each remembers and which point needs confirming gives the next person enough context to make a careful call. You can use the same register for a supplier collection, a loaned sample or a repair visit.

If your working language is English but much of the business runs in Hebrew, keep the original description beside your English explanation when a word affects an undertaking. A line that one owner translates as “approved” may refer to approval of a drawing while the other takes it to mean approval of the price. Read the surrounding exchange. Check the attachment and its version. Ask the client which part they understood themselves to be approving if the distinction matters. The aim is to preserve what happened, including uncertainty, so that the English summary can be used without quietly enlarging the promise.

Compare the register with the workshop itself. Follow an offcut marked with a client's name, a box of hinges left by the entrance and a drawing pinned above a machine. Ask the employee which people have called twice and which deliveries he is expecting. Sivan and Ron discover that the box belongs to a supplier who sent two finishes for comparison. Returning it takes minutes once somebody owns the task. At the end of the walk, they give each open entry a next action and a review date. They keep uncertain items visible until there is an answer, even where neither owner thinks the amount involved will be large.

Give clients a choice they can understand

A client who paid a deposit for a custom pharmacy counter wants to know who will turn up with the cabinets. An architect who has only discussed a possible project needs different information. A past client looking for the colour of a finish may simply need an answer from the archive. If you send all three a general announcement that the partners have gone their separate ways, each has to work out what the news means for them. Begin with the people whose money, access arrangements or decisions already depend on the workshop. Decide what each person needs to know before choosing the wording or the sender.

Sivan calls the pharmacy owner because she knows the site and has been the main contact. She explains that she will coordinate the remaining work, that Ron will check the revised drawing and that she will confirm the fitting date after the socket position is settled. She asks whether the client expects anything else that should be in the handover. The client mentions that the building committee only allows large deliveries through a side entrance. Sivan adds that instruction to the job record. Her follow-up message names the next decision and says who will be in touch. It gives the client something practical to check while the conversation is fresh.

The library enquiry is different. The architect has not accepted a quotation, and Sivan and Ron have different skills to offer. They can explain that Sivan expects to run the workshop and that Ron expects to offer design services independently. They can ask whether the architect wants a proposal from either of them, or whether the project would suit a designer working with a separate fabricator. They ought to settle between themselves who may see the existing drawings before either forwards a file. A client can have preferences about who designs a room, who builds it and who receives the plans. Those preferences may not line up neatly with the owners' separation agreement.

For an ongoing engagement that one owner proposes to take elsewhere, read the existing agreement and identify what needs the client's decision or professional advice. An arrangement between the owners does not tell the client whom they have agreed to pay or who is responsible for work already installed. Give the client time to consider a proposed change and keep any answer with the job. If there is no answer, record the outstanding question and continue to describe the position accurately. Keeping a client informed can preserve a relationship even when that client eventually chooses somebody else for the next commission.

Separate earned money from money still to collect

An unpaid invoice looks like a single figure until you try to use it to fund a separation. One customer may be ready to transfer the balance as soon as they receive a copy. Another may have paid an instalment that nobody matched to the job. A third may be holding money back because the cabinet doors catch against each other. The work behind each invoice has been done to a different extent, and the money may arrive at a different time. Calling all three debts “the outstanding balances” gives the owners little basis for deciding how much cash either can take away.

Make a collection sheet that the person answering the next call can actually use. Give each balance its invoice reference, the amount billed, payments traced, the remaining amount claimed and the reason you believe it is due. Include any complaint in the customer's own terms. Record the account the customer was told to use and who will check for receipt. Where the books and a bank entry appear to disagree, flag that difference for the person reconciling them. Guessing that an unfamiliar transfer belongs to the oldest invoice can lead to a reminder going to a customer who has already paid.

Suppose, purely as a worked example, a wardrobe invoice shows a balance of 12,000 shekels. The client sends a transfer confirmation for 4,000 shekels and says the rest will follow when the doors close properly. If the transfer matches the business account, the outstanding invoiced balance is 8,000 shekels. The likely collection date still depends on the repair and the client's response. If Ron receives part of whatever is collected, agree whether the repair cost comes out first, who can approve it and what record he will receive. Otherwise Sivan might regard a callout as an obvious collection expense while Ron regards it as part of the business she took over.

Choose who may send reminders, offer a settlement or agree to payment in parts. Consider what happens if Sivan's wish to retain a customer makes her willing to accept less than Ron would. They might agree that she may allow extra time within a stated limit, while a reduction affecting his share requires a discussion. They can also set a date to review old balances so that neither spends years checking an account for a small payment. The closing record should let both owners trace a receipt from the customer through any agreed deductions to the amount each received. That remains possible even after Ron loses routine access to the bank.

Price the work of finishing a job

At the workshop the word “nearly” does a great deal of work. The pharmacy counter is nearly finished because all the doors are cut. It is also waiting for a decision about the socket, a revised drawing, a fitter with a free morning and an opportunity to inspect the result with the client. To estimate what remains, ask someone to describe the next visit from leaving home to arriving back. Include collecting material, finding parking, protecting the floor, fitting, adjusting, clearing up and getting the client's response. This usually gives a better estimate of the remaining labour than counting unfinished parts on the bench.

Ron is willing to complete the drawing after he starts his new job. He does not want the phone ringing every afternoon because the fitter can no longer reach him at the workshop. Sivan needs a drawing that someone else can build from, including the measurements Ron normally keeps in his head. Their agreement can describe the item he will deliver, the information Sivan must send first, the time he needs once he receives it and who will check the result. They can include one conversation with the fitter at an agreed time. A defined contribution gives Sivan a usable drawing and Ron a realistic commitment to take into his new working week.

Pay attention to what the price already covers. If the value put on the counter order assumes that Ron will finish the drawing without further payment, his time is part of the bargain. If the job has been valued in its present condition, he may reasonably expect compensation for work after the handover. Take a worked example in which the agreed fee for the drawing is 1,200 shekels. Decide whether it becomes payable when Sivan receives the usable file or only when the client finally pays for the counter. Those events could fall months apart. Tying the fee to collection makes Ron share a cash risk over which he may have little influence.

Make room for a genuine change in the job. If the client chooses a new layout after seeing the drawing, Sivan can price that request and ask whether Ron is available before promising a revision. If the drawing omits a measurement the owners specifically agreed to include, the conversation is different. Save the agreed version and the client's later request where both can identify them. On a busy fitting day, a short written distinction between completing the original task and accepting further work can spare the fitter a long wait while two former partners argue by telephone.

Follow supplier commitments beyond the last delivery

The timber merchant knows Ron by voice. When he calls about a delayed delivery, the merchant asks whether to go ahead and cut the boards for another project. Sivan remembers discussing a colour sample for that project. Ron remembers giving a provisional quantity so the merchant could check stock. The merchant may have a different understanding from both. Before either owner says yes or no, they need to find the quotation, any order confirmation and the exchange about cutting. A board left in stock, a board cut to a room's dimensions and a board already delivered present different practical options.

Work through commitments by supplier as well as by job. A single delivery may contain materials for three clients, while a standing arrangement for blades or machine maintenance may have no client attached. Identify who placed the order, whose name appears on it, what has been paid, what remains to be supplied and whether anybody expects a return or credit. Include equipment hired for a few days, fuel cards, trade accounts, software renewals and materials held on behalf of somebody else. Look at the next expected invoice and ask what would cause it to change. The answer may uncover a collection charge, a missing crate or a discount that depended on future orders.

Sivan and Ron might agree that Sivan will take the boards and meet the cost if the pharmacy job goes ahead. That tells them how they intend to handle the expense between themselves. The merchant has their own agreement and can decide whether to accept a requested change. Ask an identifiable person there to confirm the current order and any revised arrangement in writing. Check which account will receive the invoice and whether the change covers this order, future purchases or both. Until the answer arrives, the register should show the supplier's existing position alongside the owners' proposal. Those are two separate pieces of information.

Timing matters when the old and new arrangements overlap. Suppose Ron used to order by sending a voice message from his personal phone. He can introduce Sivan to the account manager, and Sivan can ask what the merchant needs to recognise future orders from her. They can give the workshop employee one clear ordering route and tell him what to do if a driver asks him to sign for an unexpected load. Later, when a credit comes through for the returned hinges, the owners can trace which job funded the purchase and where they agreed the credit should go. A supplier handover is finished only when somebody can deal with that ordinary loose end.

Test the price against the cash each owner needs

Sivan sees a workshop full of useful equipment. Ron sees years of income tied up in a business he is about to leave. They can agree that the machinery has value while disagreeing about what Sivan can pay for it now. A saw might fetch a price from an outside buyer, save Sivan the cost of obtaining a replacement or be essential to earning next month's income. Those are different ways of looking at the same object. If they cannot agree on a figure, they can identify the particular disagreement and obtain an independent view of condition or value instead of debating how hard each worked to buy it.

Keep the price discussion separate from a dated cash forecast. Start with money actually available, then enter expected receipts when there is a reasonable basis to expect them. Put rent, wages, committed materials, finishing costs and other known demands against their likely dates. Ask the independent accountant what amounts should be reserved pending a proper calculation. A busy workshop can have a good order book and very little spare money before fitting day. If Sivan pays a large amount to Ron from client deposits, she may find herself unable to buy the timber needed to earn the balances that are supposed to fund the next payment.

For a worked example, assume the partners settle on a price of 180,000 shekels, with 60,000 payable at handover and the remaining 120,000 in twelve equal monthly payments. The monthly price instalment would be 10,000 shekels. Try the schedule with the largest shopfitting payment arriving six weeks later than expected. Then try it with the work arriving on time but one machine needing repair. Sivan can see precisely when she would struggle. Ron can do the same exercise with his own living costs and the start date of his new salary. A schedule that looks affordable to the workshop may require him to carry more uncertainty than he can accept.

Now they have something concrete to negotiate. A smaller initial payment could preserve working cash, but it would leave Ron waiting for more of the price. A larger early payment might be possible if Sivan has outside funds on terms she understands. A payment linked to collection could suit a particular doubtful invoice while being an uncomfortable basis for the whole price. Compare the options by asking who bears the cost if the event is delayed and who can influence its timing. That question often explains a disagreement that first sounded like a dispute over what the business is worth.

Make the payment schedule workable on a bad month

The first missed instalment is a poor time to discover that one owner expected a few days of flexibility and the other arranged a rent payment for the following morning. Write the schedule in the form you could both use after a difficult phone call. Give each payment a date, an amount or an exact means of calculation, the account to receive it and the record that will show it arrived. If any part depends on a customer paying, identify the customer, the job and which receipt counts. A deposit for a second counter should not accidentally trigger a payment tied to the balance on the first.

Work out what the departing owner can reasonably verify. Ron does not need to read every employee payment to check whether a specified client balance came in. Sivan might provide a short reconciliation and the relevant evidence with unrelated entries concealed. Agree how often he receives it, who prepares it and where he can raise a discrepancy. If a payment depends on profit, go further. Which costs enter the calculation? How would a new machine, a change in Sivan's own compensation or a job subcontracted to another shop affect it? If neither owner can calculate the same answer from a worked month, they have yet to agree a usable measure.

Describe what happens when a payment looks likely to be late. Sivan might undertake to tell Ron by an agreed point, explain the expected shortfall and provide a proposed date. Ron can consider that proposal without an informal message being mistaken for acceptance of a permanently revised schedule. Decide how a change will be confirmed and how the outstanding balance will be updated. Where security, interest or remedies are under consideration, take the proposed arrangement to an appropriately qualified adviser. The useful preparation is a clear account of the money at risk, what assets or income each owner is relying on and how long that exposure may last.

Try one late payment on paper before signing. In the worked example, suppose Sivan transfers 6,000 shekels of a 10,000 shekel instalment. Can both owners say where the remaining 4,000 appears, when they must next speak and whether the following month's normal payment still falls due? Can Ron tell from his records whether a later transfer cleared the shortfall or paid part of the next instalment? Keep one running statement that both can reconcile to their own accounts. The benefit is particularly clear after several quiet months, when neither remembers exactly what they decided during the one month that went badly.

Find the guarantor and obtain the lender's answer

Ron remembers signing papers when the workshop obtained finance for a machine. Sivan remembers going to the bank with him. Neither memory establishes who gave a guarantee or what it covers. Find the documents and identify the borrower, the lender, each named guarantor and the obligation described. Check whether there are later papers concerning an increase, renewal or replacement facility. A signature may appear in more than one capacity. If you read English more readily than Hebrew, have the relevant wording explained by someone qualified to do so before you rely on a summary, even a summary prepared in good faith by your partner.

Suppose the documents identify Ron personally as a guarantor. Sivan can agree with Ron that she will make the payments after he leaves. She can also agree how they will deal with costs between themselves if a demand reaches him. Neither promise releases Ron from his undertaking to the lender. The lender must decide whether it will release him, and he needs the lender's actual written release if release is the agreed outcome. A new bank contact, Sivan's record of making payments or an email saying that a request is under review answers a different question. Keep those records, but describe their significance accurately.

When speaking to the lender, make the request specific enough for someone to answer. Which facility is covered by the guarantee in Ron's name? Is the lender willing to release him? Does it require another arrangement before doing so? If it agrees, from what date will the release operate, and does the document address the obligations Ron is concerned about? Ask for the written answer and have the final wording checked if its scope is unclear. Place it beside the document being released. A letter about the machine facility is little comfort if Ron's concern also involves a separate workshop credit arrangement that the letter never mentions.

The owners need a decision for the period before that answer comes. Ron may make release a condition of completing the buyout. He may consider a different timetable or decide that continuing exposure is unacceptable even with a promise of reimbursement. Sivan needs to know which position he takes before spending money on the assumption that she will have control next month. Record who will contact the lender, the next date for reviewing its response and which parts of the separation, if any, can proceed meanwhile. If the lender declines, return to the bargain with that fact visible. The two owners can reconsider their own deal without claiming to have changed the lender's rights.

Hand over control in the order people need it

The workshop's email account can recover the password for its drawing software. Ron's phone receives the code needed to recover the email account. An old computer in the office holds the only copy of a cutting template that the employee uses most weeks. Closing Ron's access in one sweep could leave Sivan with a set of passwords and no reliable way to work. Leaving everything as it is would make Ron a permanent source of emergency codes. Draw the chain of access for the few systems that would stop work tomorrow, starting with what the employee needs when the first client calls.

Make the transfer in a sequence that someone can test. Establish who is authorised to administer each service and use its own process for changing control where needed. Set up the incoming person's access, check the recovery details and have that person perform an ordinary task from their own device. Sivan should be able to open the correct drawing, find a previous version and send a quotation from the workshop address. Simply seeing the inbox on Ron's already signed-in laptop proves little about what will happen when he carries it away. Test the business telephone, backup files and calendar with the same attention to an ordinary day's work.

Access to money deserves its own sequence. The person who can view a balance may be unable to pay a supplier. A previous signatory may still receive authorisation requests even after somebody changes an email address in the bookkeeping software. Ask the provider to confirm the arrangements it recognises and the process for changing them. Arrange for necessary payments to be made by an authorised person while the change is pending. Choose a sensible time to test the new arrangements, taking account of the next wage payment and delivery. Nobody wants to discover the gap while a driver waits for confirmation that an invoice has been paid.

Use a signed or otherwise acknowledged handover list for keys, devices, accounts and records. Give each item a recipient and a way to show transfer or removal was completed. Personal messages and business files may sit on the same phone, so agree how relevant material can be preserved without giving another person unrestricted access to private correspondence. Ron may need specific records later to check an instalment or answer an accountant. Provide an agreed route for obtaining those records after his general access ends. On the first morning that Sivan runs the shop alone, she should be able to open the premises, direct the day's work and recover from a forgotten password herself.

Give employees information they can use at work

The fitter hears Ron discussing his new job before either owner has spoken to him. He has a more immediate worry than the price of the partnership. On Sunday he is due at a flat whose occupant has asked him to start early, and Ron usually approves the extra time. If nobody answers, he must choose between disappointing the client and working hours that somebody may later question. Think through the employee's next shift before you hold the meeting. Work out who allocates jobs, who approves expenses, whom to call about an unsafe site and where to take a question about pay or future work.

Where possible, Sivan and Ron give the same account together. They can explain what they have agreed, the date on which Sivan expects to take over daily instructions and what is still awaiting confirmation. They can tell the fitter exactly who will decide about Sunday. If he asks whether his employment arrangements will change and the answer has not been established, say which issue is open, who is obtaining advice and when he will hear more. A reassuring prediction can do damage if he plans childcare or declines another shift on the strength of it. Give him a private opportunity to raise questions that he might reasonably avoid in front of both owners.

People doing the work often hold knowledge you cannot reconstruct by reading contracts. The fitter knows which building requires the lift to be booked, which client asked for advance warning before noisy work and which wall cannot take the fixings shown on an old sketch. Set aside paid working time, as agreed for the task, for him to go through the upcoming installations with Sivan. Ask him to show where he keeps measurements and how he reports a variation on site. Avoid making him adjudicate which owner remembers a disputed promise correctly. His job is to describe what he was asked to do and what happened when he got there.

Afterwards, give staff a short written account of operational decisions in a language they understand. Keep personal financial terms between the owners. Direct questions about employment changes to the appropriate professional before making commitments whose implications are unclear. Check back after the first few shifts with concrete questions. Did anyone still call Ron for approval? Was a job delayed because the right person lacked a drawing? Did a supplier ask the fitter to commit the workshop to an extra charge? His answers will show where the announced arrangements differ from what actually happens on a busy morning.

Take precise tax and accounting questions to an independent professional

A bank transfer with the description “Ron's share” could mean payment for his interest, reimbursement for materials bought personally, compensation for the counter drawing or his agreed portion of an old invoice. If the owners use one description for all four, an independent professional must first reconstruct what they meant before advising them. Prepare a plain account of each proposed payment, who will make it, who will receive it, what it relates to and when it becomes payable. Bring the underlying documents and distinguish the figures you have agreed from those you are still negotiating. Do this while there is time to change the timetable.

Ask the questions in the terms you will actually use. How should each part of the proposed buyout be described and documented in our circumstances? What difference might the payment dates make to each of us? How should we deal with client deposits for work Sivan will finish after Ron leaves? Who should document Ron's later design work, and what records should support his fee? What do you need to see about materials, machinery and tools moving with the continuing business? If a client pays into the old account after our handover, how should that receipt and its onward payment be recorded?

Then take one awkward transaction through from beginning to end. Suppose Ron bought special hinges on his own card and the supplier later credits the workshop account for an unused pack. Show the original purchase, the credit and any reimbursement the workshop already made. Ask how to record those movements and what evidence each person should retain. Do the same with a doubtful receivable or an instalment whose date may move. A conversation built around the actual papers is more likely to expose a mismatch than asking for a general explanation of tax on leaving a business in Israel.

Ask the professional to identify what they can answer for the business and where each owner may need separate advice. Sivan wants to know what cash will be available to operate. Ron wants to understand what he may need to set aside from payments as they arrive. Those questions overlap without being identical. Record the advice relevant to the proposed schedule, any assumptions it depends on and who is responsible for the next piece of information. If the final price or structure changes, send the changed terms back for review. The calculation you want to rely on is the one that reflects the bargain you actually make.

Close the agreement and check what remains open

When you are ready to put the deal together, read the main agreement alongside the working records it depends on. If it says Sivan will complete the existing orders, identify the dated job register that shows which orders those are. If it says Ron will receive a portion of collections, make sure the collection sheet uses the same definition of a receipt as the agreement. Check the spelling of names against the relevant documents, especially where English and Hebrew versions appear. If both languages will be used, ask your adviser how to address differences in meaning. Each owner should be able to explain the commitments they are taking on in the language they understand best.

Use a final meeting to work through the points that can still divide you. Where discussion has stalled, a mediator can help the owners put competing proposals into concrete terms. Ron might agree to wait longer for the last instalment if he receives a larger amount on handover. Sivan might accept that trade if the lender's decision arrives in time. Put the dates and dependencies beside one another and see whether the proposal still works. Have the agreement and any documents requiring specialist judgment reviewed by the appropriate independent professionals. Leave space for an unresolved answer to change what you sign.

An internal business split and formal deregistration are separate matters. Agreeing who gets the tools, the name or the client work does not itself settle the status of an entity, account or registration. Identify what actually exists in your situation and ask the professional handling it what needs attention, who can act and what confirmation you should expect. Sivan may be continuing the workshop while particular arrangements used by the partners still need to be addressed. Keep a closing record that distinguishes what the owners have completed between themselves from requests awaiting a bank, a supplier, a client or another body.

Set one review date around the first full cycle of ordinary business after the handover. By then the fitter will have worked under Sivan's direction, at least some suppliers will have sent statements and Ron will have had a chance to check the first payment due to him. Work through the remaining entries and close each against something identifiable, such as a received transfer, an accepted drawing, a returned key or the lender's written release. On the pharmacy job, the most telling record may be a brief message from the fitter confirming that the doors clear the relocated socket and the client has inspected them. Sivan can then collect the balance, Ron can check the payment attached to his drawing, and neither has to rely on the other remembering a conversation from their last morning as partners.

A conversation to try

Who answers the client on the day a partner leaves?

I told the client to come to me from today.

Explore the institute’s mediation exercises

Contact us on WhatsApp